Returns & Refunds
If you are not completely satisfied with your purchase, you may return your Tria product(s) for a full refund of the purchase price (less any shipping and handling). In order to receive the full refund, please review the following:
All Tria products come with a 60-day money back guarantee starting from date of purchase (excluding shipping and handling), when purchased directly from triabeauty.co.uk.
- To request a refund within the 60-day money back guarantee period, please contact Customer Care at firstname.lastname@example.org or 0800 0484 322.
All returns for refund must be sent to the following address located in UK. Please note that Tria Beauty does not cover expenses of return shipping for refunds.
c/o Hallmark Consumer Services
A confirmation email will be sent with your Return Authorisation Number, mailing address of the warehouse, and shipping and packing recommendations. Once received at our warehouse, please allow up to 10-14 business days to process your refund.
We will inspect your return and issue you a full refund of the original purchase price for the returned product, less the amount of any damaged or missing items and the original shipping costs.
Third-Party Purchases (Refund Requests)
If you have purchased your Tria product through a source other than triabeauty.co.uk, and you are requesting a refund, you must coordinate the return/refund with that source and according to their product return policy. Some distributors have their own return policy. Please make sure to review the source's refund/return policy before making your purchase decision.